These Terms of Service ("Terms") govern your access to and use of the website located at tilliestreetdental.com (the "Website"), operated by Tillie Street Dental Practice ("we", "us", "our" or "the Practice"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.
These Terms apply to all visitors, browsers and users of the Website, regardless of whether you are a registered patient of the Practice. Separate terms and consent forms apply to the provision of clinical treatment, which you will be asked to review and sign in person prior to any procedure.
Tillie Street Dental Practice is a multi-specialist dental and pharmaceutical practice based at 7 And 8 Tillie Street, Callington, Cornwall. The Practice has served the Cornwall community since 1996 and is registered with the General Dental Council (GDC) and the Care Quality Commission (CQC), holding a CQC Outstanding rating — the regulator's highest possible mark for safety, effectiveness and patient care.
All clinicians named on this Website are appropriately qualified and registered with the relevant professional bodies, including the GDC and, where applicable, the General Pharmaceutical Council (GPhC). Registration details for individual practitioners are available on request.
The content published on this Website — including text, images, service descriptions, pricing indications and blog or news articles — is provided for general informational purposes only. It is intended to help you understand the treatments and services we offer and does not constitute, and should never be relied upon as, a substitute for an in-person clinical consultation, diagnosis or professional dental advice.
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this Website by any third party. Prohibited uses include, without limitation, attempting to gain unauthorised access to our systems, transmitting malicious code, or scraping or harvesting data from the Website without our prior written consent.
Appointment requests submitted through this Website, by telephone or by email are treated as requests only and do not constitute a confirmed booking until acknowledged in writing or by telephone by a member of our reception team. We reserve the right to decline or reschedule appointment requests at our discretion, for example where clinical capacity or emergency demand requires it.
Please arrive with sufficient time before your appointment to complete any necessary registration or medical history forms. New patients will be asked to provide identification and relevant medical history prior to their first consultation.
Any treatment quotations, price ranges or timelines published on this Website are provided as general estimates only. They are illustrative of typical cases and are always subject to a full clinical assessment carried out in person by one of our registered dentists or specialists, who will consider your individual oral health, medical history and treatment goals before confirming a definitive treatment plan and cost.
Dental and pharmaceutical treatment carries inherent risks, and outcomes cannot be guaranteed. Prior to undertaking any procedure, you will be given the opportunity to discuss the risks, benefits and alternatives with your treating clinician and to ask questions, and you will be asked to provide informed consent in writing.
Nothing on this Website should be used to self-diagnose or to delay seeking appropriate emergency care. If you believe you are experiencing a dental or medical emergency, please contact us directly or seek immediate emergency assistance.
Our in-house pharmaceutical division operates under the regulatory oversight of the General Pharmaceutical Council (GPhC) and, where relevant, the Medicines and Healthcare products Regulatory Agency (MHRA). All prescription-only medicines are dispensed strictly in accordance with a valid prescription issued by an appropriately qualified prescriber following a clinical assessment.
Compounded medications and bespoke formulations are prepared to individual patient specifications by registered pharmacy staff and are subject to the same rigorous quality and safety standards as any other regulated pharmaceutical product. We do not supply prescription-only medicines via this Website, and any pharmaceutical information published here is for general awareness only.
If you experience an adverse reaction to any medication dispensed by the Practice, please contact us immediately and seek appropriate medical attention.
Fees for treatment are confirmed in writing following your clinical assessment and are set out in a personalised treatment plan. Prices displayed on the Website are indicative starting prices and may vary depending on the complexity of your case, the materials used and any additional procedures required.
We ask that you provide at least 24–48 hours' notice if you need to cancel or reschedule an appointment. This allows us to offer the appointment slot to another patient who may be waiting for care. Cancellations made with less than the required notice, or appointments missed without notice ("failed to attend"), may incur a cancellation fee, details of which will be provided at the time of booking or in your treatment plan.
Repeated missed appointments without reasonable notice may result in a requirement to pay a deposit for future bookings or, in exceptional circumstances, removal from the Practice's active patient list, subject to fair process and any applicable NHS or regulatory obligations.
All content on this Website, including but not limited to text, graphics, logos, icons, images, video, audio clips and the compilation and arrangement thereof, is the property of Tillie Street Dental Practice or its licensors and is protected by UK and international copyright, trade mark and other intellectual property laws.
You may view, download and print extracts of this Website for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright and proprietary notices. Any other use, including reproduction, distribution or republication of any part of this Website without our prior written consent, is strictly prohibited.
To the fullest extent permitted by law, Tillie Street Dental Practice excludes all liability for any loss or damage arising from your use of, or inability to use, this Website, including any reliance placed on its content, save that nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law.
The Website is provided on an "as is" and "as available" basis. We make reasonable efforts to keep information accurate and up to date but do not warrant that the Website will be uninterrupted, timely, secure or error-free, or that any defects will be corrected.
This Website may contain links to third-party websites, such as finance providers, professional regulatory bodies or social media platforms. These links are provided for your convenience only. We have no control over the content, privacy practices or availability of third-party sites and accept no responsibility for them. Inclusion of a link does not imply endorsement, and you access any third-party website entirely at your own risk.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, save that nothing in this clause shall limit any statutory right you may have to bring proceedings in your country of residence.
We may update these Terms from time to time to reflect changes in our services, regulatory requirements or legal obligations. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website following any such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions about these Terms, or about your care with Tillie Street Dental Practice, please get in touch using the details below.